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Precision 5860 - USB stops working
Is anyone else getting this error intermittently with 5860 workstations:
All USB devices stop working when this error comes up. Only way to fix it is by restarting the computer.
We can still log in to the computer remotely. We checked device manager and this unknown device comes up:
We updated all drivers and BIOS from the Dell website. We also replaced all the USB peripherals. No difference.
MidasWish
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April 25th, 2024 20:55
I can't anymore but if you can install Bios 1.1.16 and make your computer keep it, the issue seems to happen less often. I have several devices where this is happening for my users. Most reports came when we went to Bios 1.1.17 which does not allow you to go back to 16. We are now on Bios 2.0 where you really cannot go back due to the security updates. Alas, the issue is still happening a lot. I have an opened case with Dell. No alternative or resolution. Perhaps if more users open a case Dell will start paying serious attention.
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xponentia
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April 27th, 2024 23:24
This is a known issue with this model the only thing that fixes it is installing a separate USB card and using that for USB instead. Dell is working on a fix but I don't know when that will be released.
mazzinia_
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April 18th, 2024 12:15
Hello,
seems to me an issue with the motherboard, you already checked all the rest. Time to contact prosupport to discuss with them.
If you want to rule out 10000% windows , try to run the pc from linux (live distro or ) for 2 or 3 days. Or you could try an alternative version of windows as a test bench ( 11 , if you have 10 installed , or viceversa , or even windows server ) for a couple of days
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claytonb
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April 21st, 2024 02:04
What are you plugging into the USB port?, the device could be faulty!!
Niraj_V
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April 29th, 2024 23:45
Thanks MidasWish and xponentia. Your input matches our findings. Our temporary fix is to disable the front USB ports in the BIOS. The crash never happens if they are disabled.
hakan.andersson
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April 30th, 2024 14:03
Any update regarding this error? I also have a number of Precision 5860's with this problem.
Essasani
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May 8th, 2024 13:05
Having issue here! Mixed feelings on finding this post... thrilled to hear others having same issue as I've been pulling my hair out for 2 weeks trying to fix it but annoyed to hear no real solution as of yet!
Looks like I'll be getting a USB PCIe card and trying to explain to the employee not to use the onboard ports...
Come on Dell! SMDH
Midastech
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May 9th, 2024 16:42
@hakan.andersson Get your users an internal PCI card FebSmart 4 Ports Superspeed 5Gbps USB 3.0 PCI Express Expansion Card for Windows 11 cost $20 on Amazon... best $500 I spent for my users. I have tried everything possible and after countless hours it is definitely the way the 5860 distributes the power to the USB ports. This is something that needs to be fixed in the bios. Now I hope I get a big discount from Dell on my next batch of desktops for all the time wasted on this....( nothing wrong with wishful thinking!! )
Niraj_V
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May 11th, 2024 00:21
I can't believe this bug went through. Didn't they test BIOS 1.1.17 before releasing it? It is so easy to replicate. I can't go half an hour without it failing. This is very poor from Dell.
ZuLkiF
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May 15th, 2024 03:51
HI,
Tried to manually updated to the latest BIOS version, hopefuly will work.
BIOS 2.1.2, 2.1.2
Version
2.1.2, 2.1.2|Older versions
Download Type
System BIOS
File Name
Precision_5860_2.1.2.exe
|Other formats
File size
25.09 MB
<Private data removed from public view. DELL-Admin>
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