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April 26th, 2024 10:50

PowerVault MD3800f battery replacement error status

Hi everybody,

we have a PowerVault MD3800F with two 16G FC 4GB controllers (PN: HFPGK).

After replacing the battery for one of the controllers we get "Battery Status: Not Available".

The battery is an original Dell battery (PN: D668J). Could you please help?

regards, Manolis

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April 26th, 2024 15:02

IT_IEP,

 

Just to get the full picture of what is occurring, would you upload a copy of the support bundle via the steps found here.  Also, I will private message you the SR# you can use to upload. 

 

Let me know when you upload and we can review them.

 

 

 

(edited)

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