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Inspiron 3020, bought 1TB SSD, got HDD
Purchased an Inspiron 3020 with a 1TB SSD but received product with a HDD. Customer "Support" tells me I'm outside their 30 day limit for return. Obviously I am a very unhappy customer. They sent me to Technical Support but was advised they can't do anything unless the product is broken.
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Spikesdad
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May 13th, 2024 20:14
So, why didn't you contact Dell immediately? Did you just take that long to check it?
I've bought several Dells over the years and the first thing I do when getting a new PC setup, whether it's a desktop or an All-in-one (wife has had 2 of those so far), is that I check the invoice, and open up the case to make sure what I ordered is actually in the case. Yes, I even opened up the all-in-one to check for the primary ssd drive. But I also did that to swap out the secondary 1 TB hdd with a 2 TB hdd.
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RoHe
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May 14th, 2024 22:02
@1madCustomer - Did you purchase this PC directly from Dell or from a 3-party seller (Costco, Amazon, etc.)? Do you have any proof you ordered/paid for an SSD, even though you apparently got a HDD? What HDD does this PC have?
You can go to the Support site and put in the Service Tag. (Don't post Service Tag here). When the site recognizes your PC, click Product Specs link on right side, under Quick Links. When that opens, and see whether an SSD or a HDD is listed as the storage drive, and copy its Dell part number.