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1 Rookie

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May 9th, 2024 21:31

Motherboard issues

I have a Dell laptop that won't turn on.  When I try to turn it on, the Dell symbol shows up on the screen but then it goes black.  The light in the front alternatively flashes white and then yellow.  The keyboard lights up, so it seems to have power. 

5 Practitioner

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5K Posts

May 10th, 2024 06:08

It seems that you are trying to reach Dell Customer Care.  To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them.  You can access Laptop forums, then click on Get Help Now button on the bottom right to start a live chat session. If your device is already out of warranty, click here for the Dell out of warranty offering.

Otherwise, you must edit your post to specify your system model and requesting forum Moderators to move your post to an appropriate forum.  That will attract better attention from community users and contributors to assist you.

1 Rookie

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May 9th, 2024 22:20

How many Amber flashes? How many white?

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